§ 07/09
Client help
For existing clients: how to get a fast answer and what to prepare.
Urgency levels
P1 — exchange stoppedData isn’t flowing between systems and a business process is blocked. Call during working hours and follow up by email.
P2 — partial failureSome records don’t sync, or the app fails in one scenario.
P3 — question or changeNew field, new integration, clarifying behaviour.
WHAT TO SEND
A good request includes
- System name and environment (test / production).
- When the issue was noticed, in Kyiv time.
- Record ID from the exchange log, if available.
- Steps to reproduce.
- Never send passwords or access keys by email.
Frequently asked
Do you work alongside our existing dev team?
Yes. We can take only the integration layer and hand your team the data contract and tests.
Who owns the code?
Code is created in your repository or handed over to you under the contract terms.
Can you integrate a system without a public API?
Sometimes — via file exports or built-in exchange mechanisms. This is established during mapping; we will say honestly if there is no reliable way.
Do you guarantee store approval?
No. Apple and Google make those decisions. We prepare materials to current rules and help with fixes.
When do you reply?
During working hours: Mon–Fri 09:00–18:00 Kyiv time.
Raise a support request
Use the form with type “Support” or write to solutions@sintekhno.fyi.
Open the support form